Resilient workplaces prepare employees to see the chance to learn from incidents and look for opportunities amidst threats.
When an incident threatens your organization, what happens next determines whether your workforce is best prepared for the future. The organization that is focused on recovery, restoring the assets, data, and systems, reacting to customers and the public, will likely weather the storm, able to breathe a hearty sigh of relief and continue in business.
However, there is a different paradigm that can be called into play: resilience. The resilient organization does all of the important components of business continuity management … and more. Resilient organizations are prepared to address the consequences, implications, causes, and effects of the incident. Resilient organizations will learn from the incident, develop a deeper understanding, and improve the planning and preparedness for inevitable future incidents.
On the matter of recovery and resilience, the question is, "What is your organizational mindset?"
Recovery as a Tactic
Business recovery is critical, of course, when an organization faces a cyber attack, natural disaster, digital disruption, or other incidents that can derail normal operations. Business recovery comes about from thoughtful planning and action in the moment.
Business recovery tools allow an organization to restore or recover data and systems with minimal downtime. The focus of business recovery is to minimize the impact of disruption on the company and its customers.
Recovery is an important component of business continuity management. However, it is a tactical approach that is rightfully focused on keeping the lights on, the servers up, and the data secure.
Resilience allows organizations to take a strategic approach to business continuity.
The Resilient Mindset
Today, however, businesses need far more than business recovery. They need a resilient mindset both as an organization as a whole and among individual employees. Resiliency is a strategic approach to risk that sees threats as periods of discovery.
A core component of business resilience is risk identification and assessment. Resilient companies identify potential risks and scope them out. For each risk, the organization determines its likelihood of occurring. It ranks the risks in order of urgency and threat, then develops recommended solutions, which themselves are then ranked before being actualized.
What separates the resilient organization is the ability to see risks as both threats and opportunities. What impact might a risk have on business operations? What does that risk offer to the organization as a chance to rethink how it does business, serves its customers, collects and uses data, or develops and monetizes solutions?
Other Resilient Components
Risk management is but one core component of business resiliency. Here is a look at three others.
Potential incidents need to be defined so that when they occur, incident responses can be activated. Incident management focuses on limiting the scope of damage to the incident itself. When an incident is declared, sophisticated dependency matrices are enacted to assess potential impacts. Dashboards are deployed to provide key leaders with a high-level view of the issue, the remedy, the impact, and the communication.
Communication is essential for any organization facing an incident. Crisis management deploys teams that have clearly defined roles and responsibilities during the incident. Chains of command are identified. Spokespeople are positioned to explain information to internal and external stakeholders. Communication and response are consistent and coordinated.
Business Continuity Management
Business continuity management is the overarching approach to business resilience. With business continuity management, resilient organizations can address the issue in the time of need, then assess and apply those conclusions to plans for the next response.
At Continuity Logic, we help companies develop and manage comprehensive business continuity management plans in an integrated risk management software platform. Contact us to learn how Continuity Logic can help your company on your path to resilience.